An Official Complaint About Poor Video Captions Is Actually A Vote For Better Captions — Make Your Vote Count!

Everyone who needs open or closed captions to understand the TV, DVDs and web videos knows captioning services in general could stand substantial improvement. Ever since the Federal Communications Commission (FCC) mandated captioning for almost all television shows, many hard-of-hearing people have come to depend on them. On my home set I keep the “CC1″ setting on all the time. But that doesn’t mean the captions always work. In fact, as often as not the captions provided by broadcasters — especially for talk shows, the news, or other live broadcasts — are woefully delayed or infuriatingly wrong. But I recently realized that bellyaching to family and friends was not going to result in better captions, and I discovered there’s a better way to complain. You can start with the FCC itself — there’s a simple online form on the FCC.gov web site that makes it easy to detail your complaint. The form has room for plenty of information, so make sure you jot down the specific problem you experienced, at what time, on what station, and with what television show. And make sure you have the contact information for your cable or broadcast service provider. Read more

Hearing Aids And Cellphones: One Step Forward, Half A Step Back

Making a cellphone easy to use with a hearing aid is devilishly hard. Both devices are packed with so many chips and other digital electronics that electromagnetic interference causing feedback, static and distortion is bound to occur in one or both devices. Last week, the cellphone/hearing-aid industry coalition that is racing to meet Federal Communications Commission (FCC) requirements for hearing-aid compatibility issued a good-news, bad-news update. Read more