Phones

Competition Among Captioned Telephone Services Heats Up With New ClearCaptions Service From Purple Communications

Purple Communications, which has been providing voice and video relay services and other assistance to deaf and hard-of-hearing consumers for over a decade, is broadening its portfolio with its new ClearCaptions IP closed captioned telephone service. Captioning of real-time telephone conversations over the Internet is currently available from two other vendors, Sprint Relay and Hamilton Relay, both of whom rely on the WebCaptel service developed by UltraTec. Purple Communications (formerly GoAmerica), which will offer the service under its FCC charter as an approved provider of Telecommunications Relay Services (TRS), is creating some competition and increasing awareness of telephone captioning with its entirely new ClearCaptions service.

ClearCaptions is currently in its beta-test or trial phase but is accepting new users who can register at the ClearCaptions web site. IP captioned telephone service lets you view real-time captions of your phone conversations on your Internet-connected computer (or your Internet-connected handheld phone or tablet). All you have to do is notify your relay service provider that you are making a call, and the service provider monitors both ends of the conversation and, aided by voice-recognition software, provides you with a real-time transcript of the call. That way, if you’re like me and tend to miss anywhere from 20 to 80 percent of a phone conversation depending on the quality of the connection and any background noise that might be present, you get to fill in the blanks with the transcript. Read more

Hamilton CapTel Offers 800i Captioned Telephone With Free TV Ears Thrown In For Only $99

Want to save $600 and get two of the hottest assistive listening devices (ALDs) available? Hamilton Relay’s Hamilton CapTel business unit is making a limited-time offer for its CapTel 800i captioned telephone, bundled with a TV Ears system, for only $99 combined. Hamilton CapTel has been special-offering its $595-list-price 800i captioned telephone system for $99 for a while, and now it is throwing in the highly popular wireless television amplifier from TV Ears for free.

All you have to do is go to the HamiltonCaptel web site’s special-offer landing page, grab the coupon/promo code, click through to distributor Weitbrecht Communications’ (WCI) fulfillment page, put the 800i in your shopping cart, then make sure to enter the coupon code in the “Redeem a discount coupon” space on the shopping cart page — the TV Ears product, which usually retails for $99.95, will appear as a second item in your basket with a discounted price of $0. It takes a few steps, and I don’t know how long the special offer will be available, but if you or anyone you know would benefit from either or both products, it’s a great deal.

Hamilton CapTel and TV Ears got together at the Consumer Electronics Show, where TV Ears returned the compliment by announcing it will bundle the 800i phone with the TV Ears system and a variety of personal sound amplifer products (PSAPs) and entry-level hearing aids. (More on that announcement later). The two companies make a welcome fit for hard-of-hearing consumers looking for cost-effective help with their hearing. TV Ears serves the huge market of people with mild hearing loss, positioning their easy-to-use TV-amplification headset as a “gateway” for those who might later migrate to more powerful assistive listening devices and/or hearing aids.

Hamilton CapTel has been a leader in delivering captioned telephone solutions to consumers, and the 800i is a great product for anyone who has trouble understanding phone conversations. The 800i plugs into a standard Internet connection, which enables you to initiate a free WebCapTel call, and the unit’s LCD displays lets a real-time transcript of the words of the person on the other end of the call while you conduct a regular conversation with the handset over a normal phone line. While Hamilton CapTel usually serves customers with more severe hearing loss, while TV Ears is for people with mild hearing loss, you can envision the same person using both. The 800i product makes the WebCapTel service easy to use, so that people with moderate hearing loss who only have occasional problems with the phone are more likely to use it; and the TV Ears product has enough of a volume boost to be of help even for many regular hearing-aid users with moderate hearing loss.

I plan on trialing both products and will let you know how they work.

Product Review: Amplicom PowerTel 500 Cordless Phone Combines Land-Line Clarity With Wireless Convenience

I have been using the Amplicom PowerTel 500 cordless telephone for a month, and it’s the first cordless handset I’ve tried that works well enough with my hearing aids to combine the superior clarity of a land-line phone with the portable convenience of my wireless cellular phone. It also combines amplification and sound-shaping features for hearing-impaired users with all the top-end features anyone needs on an office or home-business phone, such as caller ID, multiple handsets that communicate internally, conference calling, and an extensive contact database with one-button dialing.

The new phone meets the Telecommunications Industry Association’s TIA-1083 hearing-aid compatibility standard and is among the few amplified phones to offer DECT 6.0 technology, the low-interference frequency that is standard in Europe but only recently being widely adopted in North America. The PowerTel 500 is a cordless handset with hands-free speakerphone, caller ID, and a large two-line illuminated display. It provides amplified volume of up to 50 dB and features a sound-shaping equalizer with five frequency settings. Read more

Amplicom Enters North American Market With PowerTel 500 Amplified Phone For Consumers Who Need Hearing Assistance

Amplicom, the German supplier of amplified telephones and other assistive listening devices (ALDs) for hard-of-hearing consumers, has entered the North American market with first shipments of its family of PowerTel corded and cordless amplified phones. Amplicom USA, based in New York, said the new phones meet the Telecommunications Industry Association’s TIA-1083 hearing-aid compatibility standard and are among the few amplified phones to offer DECT 6.0 technology, the interference-free frequency that is standard in Europe but only recently being widely adopted in North America.

The initial entry in the product line, the PowerTel 500, is a cordless handset with hands-free speakerphone, caller ID, and a large two-line illuminated display. It provides amplified volume of up to 50 dB and offers five frequency settings. Featuring Amplicom’s yourSOUND technology, the PowerTel unit has settings on the PowerTel unit that can be adjusted and set for multiple hearing profiles, enabling each member of the household can switch to his or her own preferred volume and frequency.

Suggested retail for the PowerTel 500 is $139.95. Amplicom also said it will soon start shipping the PowerTel 501, an expandable handset that works with all cordless base PowerTel phones, for $89.95, as well as a series of combination telephone and answering machines. It enters a competitive but by no means crowded market for amplified phones, including other vendors such as Clarity Products and ClearSounds.

Live Captions of Your Phone Conversations Are Now Available On Your iPhone From Hamilton Web CapTel

Hamilton Web CapTel has introduced Mobile CapTel, an iPhone app enabling you to get live, real-time captions of telephone conversations you are having on your iPhone. Web CapTel is an amazing, free service available to anyone in the U.S.  It lets you get real-time captions over the web for any phone conversation you may have. You sign up for a free Web Captel account and, when you make a phone call, let the Hamilton relay service know you want a captioned call. Their captioning expert, aided by voice-recognition software, listens in and supplies the live captions of your conversation on your computer screen.

The new Hamilton Mobile Captel service, currently available on any 3G/3GS iPhone, shows the captions on the iPhone screen. Users download the Mobile Captel iPhone application from Apple’s iPhone App Store and use it to log onto their Web Captel accounts. Because the service works with iPhone-compatible headsets (either wired or Bluetooth), you can speak and hear while looking at the screen in your hand. Read more

Clarity Cordless Phone Provides Maximum Amplification with Mobility

Amplification of a bad signal is worse than no amplification at all, and until recently many amplified phones made comprehension more difficult, not easier, for people with hearing loss. Recent advances in digital sound shaping technology borrowed from the digital signal processing in hearing aids have improved the situation markedly in wireline phones. But jamming all that processing power and software into a cordless handset has been a challenge. Clarity Products decided to tackle the problem head on, and people with hearing loss can be glad the company did. The Clarity Professional C4230 5.8GHz Cordless Amplified Phone not only provides up to 50 decibels of amplification, but also provides a very clear signal through its wireless handset. Read more

Note To Steve Jobs: Why Isn’t The Apple iPhone Hearing-Aid Compatible?

I can’t believe Apple failed to make its iPhone compatible with either hearing aids or cochlear implants. I’m in the market for a mobile phone again and just discovered the lack of compatibility. Given all the hype surrounding the iPhone launch, I’m surprised there haven’t been more complaints. Read more

Agilent Makes It Easy To Design Hearing-Aid Compatible Cell Phones

Now there’s no excuse. Agilent Technologies has come up with a design system enabling manufacturers of mobile phones to easily ensure their handsets meet all the hearing-aid-compatibility (HAC) standards mandated by the Federal Communications Commission (FCC). Read more

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